Listen with care to the words spoken to you and make sure that you hear them. Sometimes we only hear what we wish to listen to not the actual meaning being offered. Too often we are guilty of selected hearing because we are focused upon our own response which is frequently spoken in defence. Listen carefully with an open mind and a caring heart and you will then hear the truth.  Of course, this depends upon what is spoken, because at times what is said can even hide what is the real truth. So, listen with your heart and awareness and then you just might know what is needed to be heard.